FAQs & Support

Site Support Contact Information

If you have any questions or need help with the store, please contact Mac EZ Garage Support at sales@macezgarage.com.

Getting Started

What is MAC EZ Garage?

An enhanced digital search and ordering platform providing improved order visibility, order management and an improved user experience for MAC Distributors.
Provides access to all 35k+ stocking products in the complete ISN product catalog.
Improved product searchability (with continuous site enhancements), more frequent promotions, and earlier access and awareness to new products.
Place orders directly on EZ Garage or on MBA, you choose!
Dedicated team of sales and support staff to help YOU sell more, earn more and get the products you need!
- Call 1-800-MACTOOLS and select Option 1 “current distributor” and then Option 2 for MAC EZ Garage to get in touch with your support team.
- Text: 1(855)-716-3570
- Email: sales@macezgarage.com
EZ Garage is supported by ISN’s world-class distribution network of nine U.S. fulfillment centers that enable same day shipping and two-day delivery to U.S. distributors for most products, targeting consistent deliveries in less than 1 week from time of order.
For MAC Tools distributors in Canada, a planned phase two deployment will enable five to seven day delivery, an improvement from the current two to three week delivery timeframe. Additionally, direct shipments will be enabled to Canada from the United States.
And, ALL purchases on MAC EZ Garage count towards MPR!

Do I need a new account to place orders on MAC EZ Garage?

Nope, if you’re able to read this you are already setup and ready to place orders! Your MAC Credit account is tied to all Daily Orders and Direct-Ship Orders placed on MAC EZ Garage, so no you do not need to setup a new account.

How do I place orders on MAC EZ Garage?

Once you find the item(s) you want to order, simply add products to your Daily Order or Direct-Ship Order and submit the order for processing.

How does this program impact my profitability?

A large majority of items (90%+) will have a lower cost to the distributor than MacWD, while providing an increased margin. In the past, big ticket items had a 20% (E) discount class, and the rest were at 30% (C). Now, the classes are 25% (B), 30% (C), and 35% (F). This means a better margin for you, and greater sales flexibility for you to negotiate.

Does buying on MAC EZ Garage impact my MPR? (MAC Tools Performance Rewards)

Yes, in a POSITIVE WAY! All purchases on MAC EZ Garage count towards the MAC Tools MPR including awards, annual rebate payouts, growth bonus, payment discounts and overall distributor ranking.
Earn up to 11.5% of purchases on MAC EZ Garage back!
- Annual Rebates up to 7%
- plus Payment Discounts up to 3%
- plus Growth Bonus up to 1.5%
For complete information about the MPR program, see the Official 2021 MAC Tools MPR Brochure <Insert hyperlink to pdf on macezgarage.com url>.
If you still have questions, please check the Mac Tools Performance Rewards section of VCS under Account Manager, or email mpr@sbdinc.com.

Placing Orders

Does my ordering process change?

Your daily ordering process has gotten easier! For items on EZ Garage, you can order them directly on macezgarage.com by submitting a Daily Order or Direct-Ship Order. All orders placed on EZ Garage will show up on your MBA for receiving.
If you prefer to order EZ Garage items on your MBA, you can! All items on MAC EZ Garage are already setup in MBA, but MAC EZ Garage has more product information.
If you ordered EZ Garage items on MBA, you can still use EZ Garage to get order tracking and status on the Order History page, under ‘All Confirmed Orders’ and ‘Shipments’ tabs.

What are Daily Orders?

Your Daily Orders page basically is your daily shopping cart where you add items throughout at each one of your route stops, then at the end of each day you’ll submit the EZ Garage Order Request for processing.
In ‘Automatic’ mode your Daily order processes the items in your Daily Order automatically each day per below.
- ‘Automatic’ mode is designed to remove the step of having to remember or deal with submitting your order manually at the end of your day. In Automatic mode, your Daily Order will be automatically submitted each weekday evening at 11:30pm ET / 10:30pm CT / 9:30pm MT / 8:30pm PT.
‘Manual’ mode [default] requires you manually click the ‘Submit Daily Order’ button and confirm the order by selecting ‘OK’ to proceed with submitting the order each day or whenever you want to process your Daily Order. When in Manual mode, your Daily Order will not be processed until you follow these steps.
At any point you can review items in your Daily Order, modify quantities or move specific (or all) items to a separate Direct-Ship Order.
Daily Orders ship to your default MAC Tools Account address.

Why should I select ‘Automatic’ on Daily Orders?

‘Automatic’ mode was designed to remove the daily steps of having to remember and submit your order manually at the end of your day. The intention was to make your daily order processing for specialty products more efficient and easier knowing that your customer orders will be processed automatically.

My ‘Daily Order’ button is RED with a white icon, is my Daily Order setup in ‘Automatic’ mode?

Yes, exactly! When the ‘Daily Order’ button in the header is red with the badge icon your Daily Order will process automatically each day, with Extended Payment terms set to ‘No’.

My ‘Daily Order’ button is GRAY, is my Daily Order setup in ‘Manual’ mode?

Yes, exactly! When the ‘Daily Order’ button in the header is gray your Daily Order will never process until you , with Extended Payment terms set to ‘No’.

What are Direct-Ship Orders?

Direct-Ship Orders are for when you:
- Want to direct-ship an order to your customer’s address
- Need to ship to different address than your default MAC Tools address
- Have specific item(s) that must ship via LTL freight
Direct-Ship Orders will ship to the address you specify during the checkout process.
Your Direct-Ship Order will not be processed until you complete the checkout process and submit by clicking ‘Place Order’ and landing on Order confirmation page.

What does Extended Payment (No/Yes) mean?

This is the exact option you have in MBA for choosing to pay for a Daily or Direct-Ship Order on extended payment terms instead of your typical MAC Credit account terms.
The Extended Payment button functions the same as in MBA, defaulting to ‘No’ at the beginning of each new Daily Order or Direct-Ship Order.
For additional information please contact MAC Corporate: 1-800-MACTOOLS, Option xxxxxxx

What about MAC Credit approvals? Will the credit approval process delay my order?

Every Daily Order and Direct-Ship Order placed on MAC EZ Garage must be processed through the MAC Credit approval process. This process typically takes a few hours but may take a few days or up to 10 days.
If your order has been submitted, you can find it on the Order History page on the ‘EZ Garage Order Requests’ tab. Only when these order requests have been approved by MAC Credit do they show up on the ‘All Confirmed Orders’ tab on the Order History page. If you cannot find your order on the ‘All Confirmed Orders’ tab, it likely has not yet been approved by MAC Credit.
For MAC related inquiries including credits holds/approvals please contact MAC Corporate: 1-800-MACTOOLS

Search, Items and Suppliers

I want to shop EZ Garage with my customer next to me, can I hide my pricing?

Yes! We’ve created ‘Kiosk Mode’ that hides your distributor cost and only shows List price.
To enable Kiosk Mode:
- Scroll to the very bottom of any page
- Look to the right and click ‘Kiosk Mode’
  - While in Kiosk Mode, you will not be able to add any items to your Daily or Direct-Ship Order. You must go back to ‘Regular Mode’ to place orders.
- To exit Kiosk Mode and get back to Regular Mode:
  - Scroll to the very bottom of any page
  - Look to the right and click ‘Regular Mode’
    - To re-enter Regular Mode, you will be prompted to re-enter your account information for security purposes.
  - If you’re having any trouble with Kiosk Mode or Regular Mode, please contact your dedicated MAC EZ Garage support team by texting 1-855-716-3570, emailing sales@macezgarage.com, or calling 1-800-MACTOOLS [press option 1 then option 2].
  - Note: we are planning a future EZ Garage enhancement for placing orders while in Kiosk Mode.

What is Kiosk mode v. Regular mode?

‘Kiosk Mode’ hides your distributor cost and only shows List price.
- While in Kiosk Mode, you may browse the entire EZ Garage website without any of your costs being displayed however, you will not be able to add any items to your Daily or Direct-Ship Order. You must go back to ‘Regular Mode’ to place orders.
‘Regular Mode’ is the standard operating mode in which all distributor costs are visible and all functionality and features are enabled, ie. Daily Order, Direct-Ship Order, Order History, etc.

What are Favorites?

Favorites are tool within EZ Garage that allow you to save items for future ordering and reference.
The Favorites page can be accessed by clicking ‘FAVORITES’ in the menu bar.
To add an item to your Favorites simply click ‘Add to Favorite ♥’ on any item result or product page.
To remove an item from your Favorites, click the ‘trash can symbol’ in the upper right of the item.

Does MAC EZ Garage have the same items or products as MacWD?

Yes, and more! On MAC EZ Garage, distributors and franchisees will have access to nearly all of the same products that were on MacWD, PLUS an additional 25,000+ products not previously available through MacWD.

Do I have access to the same suppliers as I did on MacWD? Are there new suppliers?

MAC EZ Garage offers items from 400+ suppliers, including all 200+ core suppliers that were on MacWD, except ATD and Platinum.

I need a Platinum or ATD item, can EZ Garage help?

We’ve got you covered! Most Platinum and ATD items have been cross referenced to our equivalents for replacement, primarily to the K-Tool International (KTI) brand. Simply search the PLT or ATD part number in EZ Garage and the closest result should display in search results.
If you’re still having trouble, please contact your dedicated MAC EZ Garage support team by texting 1-855-716-3570, emailing sales@macezgarage.com, or calling 1-800-MACTOOLS [press option 1 then option 2].

I can’t find the item I need, who do I contact?

If you’re unable to find the item you need on the website, please contact your dedicated MAC EZ Garage support team by texting 1-855-716-3570, emailing sales@macezgarage.com, or calling 1-800-MACTOOLS [press option 1 then option 2].

Promotions

This is great, but where are the promotions?

90%+ of items on MAC EZ Garage have a lower cost than MacWD, so you could say the entire website is on promotion! In addition, we’re planning some great promotions for the Fall, so be on the lookout for updates in your email and texts!

Order History, Status and Tracking

How fast will I receive my items once my order is placed?

Once you place a Daily Order or Direct-Ship Order, it passes to MAC Credit for approval. When approved by MAC Credit, orders for in-stock items typically ship same day if received by 3pm local time.
Orders to U.S. distributors for in-stock items should be shipped and delivered within 2-3 business days, however may take up to one week (add 7-10 days for AK, HI, PR).
Orders to Canada distributors for in-stock items should take 10-21 days, as they must pass through the MAC Tools Columbus, OH cross dock facility.
For MAC Tools distributors in Canada, a planned phase two deployment (1H 2022) will enable five to seven day delivery with direct shipments to Canada from ISN’s distribution centers in the United States.

Where is my order status?

Go to your ‘Order History’ page.
Click on the appropriate tab:
- EZ Garage Order Requests
  - All Order Requests listed on this tab are either Pending Mac Credit Approval or are Confirmed. If Confirmed, updated Order Status is on the ‘All Confirmed Orders’ tab.
- All Confirmed Orders
  - All Orders listed are Approved by Mac Credit and were submitted via EZ Garage, your MBA or Mac Tools Corporate.
- Shipments
  - Lists tracking numbers by shipment.
- If you’re still having trouble, please contact your dedicated MAC EZ Garage support team by texting 1-855-716-3570, emailing sales@macezgarage.com, or calling 1-800-MACTOOLS [press option 1 then option 2].

Where are the tracking numbers?

Go to your ‘Order History’ page, then click on the ‘Shipments’ tab to find the order and its tracking number.
If you’re still having trouble, please contact your dedicated MAC EZ Garage support team by texting 1-855-716-3570, emailing sales@macezgarage.com, or calling 1-800-MACTOOLS [press option 1 then option 2].

When will my backorder will ship?

For estimated ship dates on backorders, please contact your dedicated MAC EZ Garage support team by texting 1-855-716-3570, emailing sales@macezgarage.com, or calling 1-800-MACTOOLS [press option 1 then option 2].
We are working on adding ETA dates onto the EZ Garage order status in the future.

Will orders placed on MAC EZ Garage show up on my MBA?

Yes, all Daily Orders and Direct-Ship Orders placed on EZ Garage will show up on your MBA for receiving once the order has shipped.

Order Changes, Issues, Returns & Warranty

How do I change, modify or cancel an order I already placed?

To change, modify or cancel a Daily Order or Direct-Ship Order, please contact your dedicated MAC EZ Garage support team by texting 1-855-716-3570, emailing sales@macezgarage.com, or calling 1-800-MACTOOLS [press option 1 then option 2].

I need faster expedited shipping, what do I do?

Expedited shipping options currently are only available by contacting your MAC EZ Garage dedicated support team.
To upgrade shipping service on a Daily Order or Direct-Ship Order, please contact your dedicated MAC EZ Garage support team by texting 1-855-716-3570, emailing sales@macezgarage.com, or calling 1-800-MACTOOLS [press option 1 then option 2].

What if I am sent the wrong item or missing an item on my order?

In the event you are missing or receive the wrong item, please contact your dedicated MAC EZ Garage support team by texting 1-855-716-3570, emailing sales@macezgarage.com, or calling 1-800-MACTOOLS [press option 1 then option 2].

How do I return an item? What’s the new return process?

For franchisees and distributors, the return process will not change for you. Returns will be handled the same way as they have been with MacWD items through the MAC Returns center. Contact the MAC team at 1-800-MACTOOLS to process your return.

I have a warranty return, what do I do?

For franchisees and distributors, the warranty return process will not change for you. Warranty returns will be handled the same way as they have been with MacWD items through the MAC Returns center. Contact the MAC team at 1-800-MACTOOLS to process your return.

EZ Garage Website

I want to use my Android, iPhone or Windows device to access MAC EZ Garage, how do I add a shortcut to my mobile or tablet home screen?

How do I bookmark the MAC EZ Garage site in my Internet browser on my Android™ smartphone or tablet?
1. Go to https://www.macezgarage.com/customer/account/login/
2. Press the 'Menu' button
3. Select 'Bookmarks'
4. Select the top left thumbnail labeled 'Add'
5. Press and hold on the Bookmark you just created. Select 'Add Shortcut to Home'. This will place a shortcut icon on the current Home screen and allow one-touch access to the MAC EZ Garage site
How do I bookmark the MAC EZ Garage site in my Safari browser on my iPhone or iPad?
1. Go to https://www.macezgarage.com/customer/account/login/
2. Press the icon in the middle of the bottom toolbar
3. Select 'Add to Home Screen' icon and select 'Add' in the top right of the screen. This will put a shortcut icon on your Home screen and allow one-touch access to the MAC EZ Garage
How do I bookmark the MAC EZ Garage site in my Internet Explorer browser on my Windows phone or tablet?
1. Go to https://www.macezgarage.com/customer/account/login/
2. Press 'More'
3. Select 'Pin to Start'. This will put a shortcut icon on your Home screen and allow one-touch access to the MAC EZ Garage site.

I’m having trouble with the website, who can help me? Who should I call if I have more questions?

For all questions related to macezgarage.com, the MAC EZ Garage catalog, product availability or order issues please contact your dedicated MAC EZ Garage support team by texting 1-855-716-3570, emailing sales@macezgarage.com, or calling 1-800-MACTOOLS [press option 1 then option 2].
For MAC Tools related inquiries including credits holds/approvals, contact MAC Corporate at 1-800-MACTOOLS

I have an idea to make MAC EZ Garage better, who do I contact?

MAC EZ Garage has team dedicated to continuous improvement of the website’s various features and functions, ie. search, product info, daily order, direct ship order, order history, user experience. Every day we are working hard to make your experience on MAC EZ Garage the best in the industry. If you have any ideas or suggestions on how we can make MAC EZ Garage better for you and your fellow distributors, please email macezgaragesupport@isnweb.com to connect with our team!

Site Support Contact Information

If you have any questions or need help with the store, please contact Mac EZ Garage Support at sales@macezgarage.com.